A resident-led community initiative

Keep Tether
at Gleniffer.

Ask Rural CONNECT and Red Deer County to pause the forced provider transition and give residents clear answers.

Send your letter Understand the situation

Gleniffer Lake, Alberta

What is happening?

Our community deserves
clarity and choice.

Many Gleniffer Lake Resort residents currently receive service from Tether over the CONNECT network. Rural CONNECT has announced that Tether’s agreement concludes August 15, 2026, and residents have been told they will eventually need to select another retail service provider.

What is confirmedThe agreement end date has been announced. Rural CONNECT says customers will have time to transition.

What residents are askingWhy is the agreement ending? Was there a fair opportunity to resolve concerns? What is the exact transition deadline? Residents are asking for answers—not alleging wrongdoing.

A reasonable request

Five things residents
are asking for.

A respectful path forward that protects service continuity while the decision is properly reviewed.

01
An immediate temporary extension or standstill allowing Tether to continue operating.
02
A clear, non-confidential explanation of why the agreement is ending.
03
Confirmation that Tether was given a reasonable opportunity to address any concerns.
04
A review by Red Deer County and the appropriate Rural CONNECT decision-makers.
05
Continued customer choice on the publicly supported open-access network.

Make your voice heard

Write your letter.

Fill in your details, review the message and make it your own. Your information never leaves this page.

Private by designNo account. No tracking. No information saved or sent through this website.

First name *Last name *

Gleniffer phaseLot or unit number Optional

Email address Optional · signature onlyRelationship to Gleniffer

Your editable letter

Mayor, Council, Rural CONNECT representatives and community stakeholders,

My name is [NAME], and I am a property owner at Gleniffer Lake Resort, Phase 1.

I am writing regarding the announcement that Tether Communications’ agreement to provide internet service over the CONNECT network will conclude on August 15, 2026.

Tether has provided reliable service and strong customer support to many members of our community. Residents are concerned that they are being required to leave a provider they trust without receiving a clear explanation of why the arrangement is ending.

I respectfully request:

1. An immediate temporary extension or standstill allowing Tether to continue providing service while this matter is reviewed.
2. A clear, non-confidential explanation of the circumstances that led to the agreement ending.
3. Confirmation that Tether was provided reasonable notice and an opportunity to address any contractual or performance concerns.
4. A review of the decision by Red Deer County and the appropriate Rural CONNECT decision-makers.
5. Protection of meaningful customer choice on the CONNECT open-access network.

This request is not intended as criticism of other retail service providers. It is a request for transparency, fairness and the ability of residents to retain a provider with which they are satisfied.

Please provide a written response explaining what steps will be taken before Gleniffer residents are required to change providers.

Sincerely,

[NAME]
Property owner
Gleniffer Lake Resort
Phase 1

Review and personalize this message before sending. Changing a field refreshes the letter.

I confirm that I have reviewed this message and am choosing to send it personally.

Recipients

TO chansen@rdcounty.ca · legislativeservices@rdcounty.ca

CC cao@rdcounty.ca · info@rdcounty.ca · info@tetheralberta.com

Another way to be heard

Contact Rural CONNECT directly.

Rural CONNECT uses an official contact form. Copy your generated message and paste it into their form. This website does not automate, bypass or submit that form for you.

Open official contact form

Call Rural CONNECT

403-304-2723From the customer transition notice

1-888-994-7689From Rural CONNECT’s website

Questions & answers

Frequently asked questions.

Will my internet stop on August 15?

Rural CONNECT says customers will be given time to transition. Residents should request the exact final transition deadline in writing so they can plan with confidence.

Am I required to change immediately?

Rural CONNECT says there will be time to transition, but the exact final deadline has not been stated in the notice. Ask for that deadline in writing before making a decision.

Why are we asking for a temporary extension?

A temporary standstill would preserve continuity and customer choice while decision-makers review the situation and provide residents with clear information.

Is this a complaint against Tether?

No. This initiative asks Rural CONNECT and Red Deer County for transparency, a fair review and continued choice. It is not intended as criticism of any retail service provider.

Does the website send or store my information?

No. Everything you type stays in your browser. The site creates your letter locally and only opens your chosen email service when you decide to send it.

Can non-Tether customers participate?

Yes. Anyone with a connection to Gleniffer who supports transparency and meaningful provider choice may write respectfully.

Should I personalize my letter?

Yes. A brief, honest sentence about your experience or why continuity matters to you can make your message more meaningful. Review every word before sending.

Your privacy matters

Nothing you enter leaves this page.

“This website does not collect, save or transmit the information you enter. Your letter is generated locally in your browser and is only sent when you choose to open and send it through your own email provider.”